Privacy policy

Privacy Policy

1. General Information

Protecting your personal data is very important to us. This Privacy Policy explains how we collect, process, and protect personal data when you visit our website or use our services.

Personal data refers to any information relating to an identified or identifiable natural person, such as your name, email address, phone number, address, or IP address, in accordance with Art. 4 (1) GDPR.

We process personal data only where permitted by law or where you have given consent. Processing activities include the collection, storage, use, transmission, or deletion of data (Art. 4 (2) GDPR).

Once the purpose for processing your data has been fulfilled and no legal retention obligations apply, your personal data will be deleted.

This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites that may be linked on our site.

2. Data Controller

The controller responsible for data processing on this website is:

SUPPZERO
Owner: Onur Kan
c/o Block Services
Stuttgarter Straße 106
70736 Fellbach
Germany

Phone: +49 15678 470957
Email: info@suppzero.com

Further information can be found in our Imprint.

3. Website Access and Server Log Files

Type of Data Collected

When you access our website, your browser automatically transmits certain technical information to our server. This may include:

  • IP address

  • Date and time of access

  • Requested file or page

  • Referrer URL (previous website visited)

  • HTTP status code

  • Browser type and version

  • Operating system

  • Device information

  • Language settings

Purpose of Processing

This data is required to:

  • display the website correctly

  • ensure the stability and security of our systems

  • prevent misuse and cyberattacks

  • improve our website and services

Legal Basis

Processing is carried out on the basis of Art. 6 (1) lit. f GDPR (legitimate interest).

Storage Duration

Server log files are stored only for as long as necessary for security and technical monitoring purposes and are then automatically deleted.

4. Cookies

Our website uses cookies. Cookies are small text files stored on your device that help improve website functionality and user experience.

Types of Cookies

Essential Cookies
Required for the operation of the website.

Functional Cookies
Store user preferences such as language settings.

Analytics Cookies
Help us understand how visitors interact with our website.

Marketing Cookies
May be used to display relevant advertising.

Legal Basis

  • Essential cookies: Art. 6 (1) lit. f GDPR

  • All other cookies: Art. 6 (1) lit. a GDPR (consent)

You can manage or disable cookies at any time through your browser settings or through the cookie consent tool on our website.

Please note that disabling cookies may limit certain website functions.

5. Data Processing for Orders and Contracts

When you place an order through our website, we process the information necessary to fulfill the contract.

Data Collected

This may include:

  • First and last name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Order information

Purpose

The data is processed for:

  • order processing

  • payment processing

  • shipping and delivery

  • customer service

Legal Basis

Processing is carried out under Art. 6 (1) lit. b GDPR (contract performance).

Storage Duration

We store this data only as long as necessary to fulfill the contract and comply with legal obligations such as tax and accounting requirements.

6. Customer Account Registration

You may create a customer account on our website.

When registering, the data entered in the registration form will be stored and used to manage your account.

Legal Basis

  • Art. 6 (1) lit. b GDPR (contract performance)

  • Art. 6 (1) lit. a GDPR (consent, where applicable)

Your account data will be stored until you request deletion or your account is closed.

7. Contact Forms and Customer Inquiries

If you contact us via a contact form or email, we process the information you provide, such as:

  • name

  • email address

  • phone number

  • message content

This information is used solely to process and respond to your request.

Legal Basis

  • Art. 6 (1) lit. a GDPR (consent)

  • Art. 6 (1) lit. f GDPR (legitimate interest in responding to inquiries)

Your data will be deleted once your inquiry has been fully resolved unless legal obligations require longer storage.

8. Newsletter

If you subscribe to our newsletter, we will process your email address and confirmation data through a double opt-in process.

Purpose

  • sending newsletters

  • providing product updates

  • marketing communication

Legal Basis

Art. 6 (1) lit. a GDPR (consent)

You may unsubscribe from the newsletter at any time using the unsubscribe link included in every email.

9. Data Sharing with Third Parties

We only share personal data with third parties when necessary and legally permitted.

This may include:

  • payment service providers

  • shipping companies

  • IT service providers

  • marketing and analytics providers

Data processing by external service providers is carried out in accordance with Art. 28 GDPR (data processing agreements).

We do not sell your personal data.

10. Data Security

We implement appropriate technical and organizational security measures to protect personal data against loss, misuse, or unauthorized access.

Our website uses SSL/TLS encryption to protect data transmissions.

However, communication via standard email may not always be fully secure.

11. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing (Art. 21 GDPR)

  • Right to withdraw consent at any time

To exercise your rights, please contact us at:

info@suppzero.com

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates data protection law.

The competent authority is usually the data protection authority of your place of residence or the company’s registered office.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements or our services.

The latest version will always be available on our website.