General Terms and Conditions (GTC)

§1 Scope of Application

These General Terms and Conditions (“GTC”) apply to all contracts concluded via our online shop between:

SUPPZERO
Owner: Onur Kan
c/o Block Services
Stuttgarter Straße 106
70736 Fellbach
Germany

Phone: +49 15678 470957
Email: info@suppzero.com

(hereinafter referred to as “Seller,” “we,” or “us”)

and the customer (hereinafter referred to as “Customer” or “you”).

Our online shop is intended exclusively for entrepreneurs within the meaning of § 14 German Civil Code (BGB) who are acting in the course of their commercial or independent professional activity when concluding the contract.

The version of these GTC valid at the time of contract conclusion shall apply. These GTC shall also apply to all future business relationships unless otherwise agreed.

Conflicting or deviating terms and conditions of the customer shall not apply unless we expressly agree to them in writing.

§2 Conclusion of Contract

The presentation of products in our online shop constitutes a non-binding invitation to submit an order and does not represent a legally binding offer.

By placing an order and clicking the button “Order with obligation to pay”, the customer submits a binding offer to purchase the selected goods.

Receipt of the order will be confirmed by email. This confirmation does not yet constitute acceptance of the contract.

The contract is only concluded when:

• we explicitly confirm the order, or

• the ordered goods are dispatched.

If a product ordered by the customer is not available, we reserve the right not to accept the order. In such cases, the customer will be informed immediately and any payments already made will be refunded without delay.

Minimum order values may apply for international deliveries and will be displayed in the online shop.

§3 Delivery and Shipping Conditions

Unless otherwise agreed, delivery will be made within 5–19 business days after conclusion of the contract.

We reserve the right to make partial deliveries, provided this is reasonable for the customer.

Delivery times begin once:

• the contract has been concluded, and

• any agreed advance payment has been received.

For deliveries abroad or in cases where there is an increased risk of payment default, we reserve the right to require payment in advance.

The risk of accidental loss or deterioration of the goods passes to the customer as soon as the goods are handed over to the shipping company or carrier in accordance with § 447 BGB.

§4 Prices and Shipping Costs

All prices displayed in our online shop are net prices, excluding applicable statutory VAT and shipping costs.

Shipping costs will be clearly displayed:

• on the product page

• and again during the checkout process before placing the order.

If partial deliveries are made at our discretion, shipping costs will only be charged once.

If partial deliveries are requested by the customer, shipping costs may be charged for each delivery.

§5 Payment Terms

Unless otherwise agreed, payment of the purchase price is due within 14 days of the invoice date.

Payments must be made using the payment methods offered in our online shop.

The customer may only offset claims against us if:

• the counterclaims have been legally established,

• are undisputed, or

• arise from the same contractual relationship.

A right of retention may only be exercised if the counterclaim is based on the same contract.

§6 Retention of Title

The goods remain our property until full payment of the purchase price has been received.

Customers acting as entrepreneurs may resell the goods in the ordinary course of business. In such cases, the customer hereby assigns to us all claims arising from resale up to the amount of the invoice value.

§7 Warranty

Statutory warranty provisions apply, particularly §§ 434 et seq. BGB.

For entrepreneurs, the warranty period is 12 months from transfer of risk.

Customers are required to inspect the goods immediately upon delivery and report any visible defects without delay.

Hidden defects must be reported as soon as they become apparent.

Failure to properly inspect and report defects may result in the loss of warranty claims.

§8 Liability

We are liable without limitation for damages resulting from:

• injury to life, body, or health

• intentional misconduct

• gross negligence

• breaches of essential contractual obligations (“cardinal duties”).

In cases of simple negligence, our liability is limited to foreseeable damages typical for the contract, unless damages involve injury to life, body, or health.

These limitations also apply to our legal representatives and agents.

Liability limitations do not apply in cases of:

• fraudulent concealment of defects

• breach of guaranteed product characteristics

• liability under the German Product Liability Act (Produkthaftungsgesetz).

§9 Data Protection

Information on how we process personal data and the rights of users can be found in our Privacy Policy:

https://suppzero.com/policies/privacy-policy

§10 Intellectual Property

All content published in our online shop, including images, graphics, videos, texts, and branding elements, is protected by copyright and intellectual property laws.

Any use, reproduction, or distribution without our prior written consent is prohibited.

§11 Governing Law and Jurisdiction

These GTC and all legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a merchant within the meaning of the German Commercial Code (HGB), the exclusive place of jurisdiction shall be the seller’s registered place of business.

Mandatory legal provisions of the country in which the consumer has their habitual residence remain unaffected where applicable.

§12 Severability Clause

If any provision of these GTC is or becomes invalid or unenforceable, the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.